JXUT has developed relevant student appeal mechanism and means. If students are dissatisfied with relevant academic aspects, they can appeal and give feedback, so as to ensure academic fairness and improve students' academic satisfaction. There are many informal routes by which a student may voice a concern. A student should speak to their student government representative, their counselor, give comments in the course evaluations, or speak to a member of the University that they are comfortable approaching. If these routes still do not help, then a student may wish to initiate a complaint.
Academic related complaints may include 3 aspects:
1. Questions or complaints related to assessment and degree awarding
2. Questions or complaints related to teaching quality such as teacher teaching methods, teacher professional behavior, classroom discipline and so on.
3. Questions or complaints related to academic support such as academic facilities, library resources, IT learning resources, academic policies and procedure, academic department behavior (Academic Affairs Office, Teaching Supervision Office)
There are different ways for students to initial academic appeals according to the catalogs:
1. Assessment and Degree awarding
1.1: Assessment Score Appeals
Students can appeal their grades if they are not satisfied with the grades they have received. This will be conducted in the first month of semester by Academic Affairs Office. The University organizes the student to review their scores of last semester and issues notice of score review and appeal. Students can feedback the score inquiries to the score input teacher within specified reviewing time, and the score input teacher will be responsible to carry out reviewing process for the student once the teacher accept the student’s inquiry. If there do exists errors of the input of the student’s score, the teacher will fill in JXUT Application Form for Grade Correction, which will be submitted to Academic Affairs Office by the teacher together with copies of the student’s exam paper (the authenticity of the copies should be checked and the copies should be signed by the input teacher and the secondary school/department that offers the course). Then Academic Affairs Office will withdraw the student’s grade, and the input teacher will re-input the student’s real grade. The student can login the academic online system and query to the altered score after Academic Affairs Office checks and approves the teacher’s re-input. If the teacher considers that the student’s grade should not be changed, the teacher will reject the student’s application and should tell the student in person why the grade cannot be changed. (For more details, please refer to 5.12 Regulations on Examination Management of Jiangxi University of Technology, Article 26, 27, 28 & 29.)
1.2. Degree Awarding
Students can file the objections to the announcement of the non-degree awarding results issued by the University, she/he may appeal to the Degree Committee of the University for reconsideration within the publicity period. The appeal will be investigated by school administration and Academic Affairs Office, then be submitted to the Degree Committee of the University for deliberation. (For more details, please refer to 5.13 Measures for the Implementation of Technology in Awarding Bachelor's Degrees to Ordinary Undergraduates).
2. Teaching quality and Academic Support
2.1 There are 4 channels to initial relevant complaints: President Reception Day; Monthly Student Forum (Student Symposium); Student Information Officer and Course Evaluation. (For more details regarding Monthly Student Forum (Student Symposium); Student Information Officer and Course Evaluation, please refer to the section of Student Feedback Mechanism in document 7.2 Summary of Quality Assurance Procedures Related to Higher Education)
2.2 Complaints will be collected and re-classified by each channel. The details will be cascade down to relevant academic related functions, such as Teaching Supervision Office, School administration, and then be allocated to accountable personnel to response, action and resolve.
2.3 The responses will be collected by corresponding channels and feedback to the students.
